Privacy Policy (Dubai Shawarma)

Dubai Shawarma is committed towards the protection of our customers’ privacy and therefore acts in accordance with the privacy laws of Pakistan. Our privacy policy dictates the manner in which we disclose or reveal personal information related to our customers, including the method through which we may collect or gather such kind of information. These may include relevant details provided to us by our customers via any medium, whether it is through our stores, our customer service center or our website.

Our Privacy Policy is subject to changes from time to time, so please be sure to check this website periodically in order to remain well informed about any updates.

How do we collect personal information?

The personal information that we acquire from our customers is meant to facilitate the operational functions of one or more of our business activities. The manner in which it is done is entirely lawful and legal.

There are several means by which personal information related to customers is collected by us. These include:

• When customers participate in any kind of promotional activity, contest, competition, survey, market research, subscribe to our mailing list or interact with our business via any social media platform (Facebook, Twitter, etc.) or email, personal information is extracted and stored. This generally includes details relating to the customer’s name, age, postal address, telephone number, date of birth and occupation.
• Personal information is also provided to us by customers who call in to our customer center to place an order, either by telephone or online. The details gathered through these means include the customer’s name, postal address, telephone number, email address, date of birth, age, menu preferences and payment details.

In certain circumstances, we may involve a third party organization such as a market research agency for the collection of customers’ personal information. In doing so, it will be ensured that the process is in accordance with Pakistani law.

We will not, however, collect sensitive information related to the customer (such as racial and ethnic origin along with political or religious beliefs) until and unless the customer has provided his/her consent and whether that is in accordance with the law. This is with exception to when an individual has applied for employment with the company or to become a franchisee with Dubai Shawarma.

Where do we store personal information?

Dubai Shawarma utilizes the following areas for storage of customers’ personal information:

• Databases created for the processing of customer orders, complaints, suggestions, enquiries, feedback, etc. or
• Databases created purely for marketing communication purposes; for e.g. SMS or email marketing

How do we store personal information?

Despite our maximum efforts to safeguard customers’ personal information from theft or loss, there is, unfortunately, no guarantee as far as the complete and total security of the Internet is concerned. Although we at Dubai Shawarma utilize our best efforts when it comes to protecting customers’ privacy, we cannot completely ensure the security of the information they provide. Therefore, whenever customers provide us with their personal information via any medium or process, they are doing so at their own risk.

In the rare circumstance where a breach of information has occurred, it is our duty to notify both the customer concerned as well as government services regarding the nature of the breach.

Our purpose regarding the storage of customers’ personal data is limited to a certain time frame and to the objective for which it was gathered in the first place. Once there is no need for customers’ personal information, it will be destroyed or eliminated permanently so that it is not retained in our records in any way or form.

How do we use personal information?

The purpose for which we collect and store customers’ personal information directly relates to our core business activities, which is the effective provision of our products and services to our customers. Some of the ways in which customers’ personal data is used include:

• Processing of meal orders placed with us either through electronic or mobile ordering system which includes the provision of an email or SMS confirmation of the customer’s meal orders as well as enabling them to access meal refunds where applicable;
• Responding to customer or queries regarding our products and services;
• Updating customers of potential promotional activities and contests or requests for participation in market research via surveys, focus groups or customer behavioral activity;
• Informing customers of current and future product and service promotions, including upcoming events, discounts, special promotions and offers;
• Assisting customers in the process of re-ordering by remembering delivery details and menu preferences;
• Conducting internships and management trainee programs for individuals interested in joining Dubai Shawarma;
• Facilitating the fulfillment of any legal or regulatory requirements;
• Enhancing the operation and navigation of our websites;
• Processing job application requests and conducting background checks;
• Processing of franchise application as well as the provision of information related to the application of becoming a franchisee along with background checks.

Apart from the purposes stated above, we at Dubai Shawarma may use customers’ personal data for processes that will be made clear to individuals at the time of collection of said personal information.

How do we disclose personal information to third parties?

There are certain situations where we may have to disclose personal information of customers as well as of individuals who have interacted with us either for the purpose of applying for a job or a franchise to certain third parties. These include:

• Our related companies, suppliers, consultants, contractors or agents for purposes outlined in the section titled, ‘How do we use personal information’ or any other purpose which will be communicated to the individual at the time;
• Relevant government and state officials and institutions for the investigation of a possible food safety or health issue;
• Relevant educational and training institutes for the purpose of retail training or receiving funding for said training;
• Dubai Shawarma franchises regarding queries or complaints made relating to stores owned and operated by one of our franchises;
• Whenever the law requires us to disclose said personal information;

At the point personal information is collected or gathered, customers will be given the option of either continuing the exchange of data or information or putting an immediate stop to the process. Customers may opt out from receiving messages from Dubai Shawarma by clicking on the ‘Unsubscribe’ link at the end of an email or contacting us with the request.

Personal Information Related to Employment Applications

Much of the personal data we collect is the information already displayed in an individual’s job application, for example, the applicant’s name, address, telephone number, email address, educational qualifications, work experience, etc. However, in order to fully assess whether an applicant is a good match for our company, we may contact third parties for the extraction of relevant personal data related to the applicant in question. These may include an applicant’s previous employers or nominated references.

We may also collect sensitive information related to your health or any possible criminal record you may possess. All of this will be done with your consent.

There are three reasons for which we may indulge in the collection of personal data of an applicant:

• Evaluating the applicant for a position in our company;
• Assessing whether the applicant is suitable to move ahead in the recruitment process;
• Storing information of the applicant for future employment opportunities.

If an individual is unwilling or unable to provide us with his/her relevant personal data, we will not be able to conduct the above-mentioned processes for employment.

For purpose of proper evaluation and assessment, we may disclose an individual’s personal data to the following third parties:

• References and previous employers;
• Recruitment agencies or contractors;
• Related entities;
• Law enforcement agencies in the case an applicant is found possessing a criminal record;
• Educational institutions for the purpose of verifying the applicant’s academic records.

In all circumstances where we at Dubai Shawarma engage with third parties and exchange relevant personal data of the applicant, we will ensure that the said third party will not use the personal data for any other purpose other than the one stated in the agreement.

Personal Information Related to Franchise Applications

Personal information acquired from individuals wishing to become a franchisee with Dubai Shawarma is normally the exact same information that can be found on the Franchise Application form. These include the individual’s name, postal address, telephone number, email address, educational qualifications, residency status, work experience, financial background and capacity, etc.

In order to fully assess an individual’s application for a franchise, it is necessary that we interact and obtain personal data relating to the applicant from third parties. These may include the applicant’s previous employers or other nominated references. Other sensitive information, such as data relating to a possible criminal record or membership of any professional or trade association, may also be acquired, subject to the applicant’s consent.

The reasons we gather personal data in the case of a franchise application are listed below:

• To evaluate the individual’s application to become a Dubai Shawarma franchise;
• To assess whether the applicant in question is capable enough to progress through each stage of the franchise recruitment process;
• To store relevant data for future franchise opportunities.

If an applicant does not provide us with the relevant personal information, we will not be able to conduct any of the aforementioned processes needed for effective and successful franchise application.

We may share an individual’s personal information with:

• Previous employers or nominated references;
• Related entities;
• Law enforcement agencies to confirm whether the applicant possesses a criminal record;
• Educational institutions in order to verify the applicant’s academic qualifications.

We at Dubai Shawarma guarantee that, while engaging with third party contractors, we will ensure that the handling of personal information of the applicant is extremely secure and that it is used only for the purpose outlined in the agreement and not anything else.

Cookies

Cookies are the term used to describe pieces of information that are stored on a computer’s hard disk whenever someone visits our website. Cookies are of some importance as they facilitate a person’s regular interaction with and use of our website. They allow us to track consumer usage and behavior patterns online such that we are able to then use that information to further improve the content of our website as well as the quality of our products and services. If an individual does not wish to have information collected via cookies, the individual may simply choose to allow or deny the transfer of cookies. However, certain browsers do not support this feature and, hence, the denial of cookies will ultimately hamper the use of our website.

In addition, we also use the IP address of users visiting our website in order to help identify possible problems with the functioning of our website.  A user’s IP address is also used to identify not only the user himself but also the broad demographic surrounding him.

Third Party Websites

A large portion of our website consists of links that are directly operated by third parties. Should an individual click on any one of these links, he/she should take care to read the privacy policy of that particular website. We at Dubai Shawarma are not responsible for the policies and practices of third parties.

Access and Correction of Personal Information

An individual may, at any time, make a request for either access or correction of any personal information relating to said individual stored with us. Once the person makes an access request, he/she will be asked to verify their identity and, additionally, put their request in writing for the purpose of security. Also, a small administration fee may be charged to cover the cost of an individual’s request.

Privacy Queries

If an individual has any questions, queries, suggestions or complaints regarding the storage, sharing, use and overall handling of personal information, they may contact us via one of the following mediums.

Phone: 03-111-777-118

Email: [email protected]

Web: https://www.facebook.com/OfficialDubaiShawarma; https://twitter.com/DubaiShawarma

Our Privacy Officer will consider your question or complaint and respond to you in a reasonable time frame.